Track description n°24

Digital Government Transformation

Track Chairs

Rony Medaglia

Copenhagen Business School

Rony Medaglia is a Professor at the Copenhagen Business School, Department of Digitalization, in Denmark. His research focuses on digitalization in the public sector, from the perspectives of digital service provision, citizen engagement, and sustainability. He has published in international journals such as Government Information Quarterly, the Journal of Information Technology, and the Information Systems Journal, and has co-edited the Research Handbook on Public Management and Artificial Intelligence. He has conducted research and teaching on government digitalization in a global context, including research work on digital innovation for the European Commission and for the United Nations.

Anuragini Shirish

Institute Mines-Télécom Business School

anuragini.shirish@imt-bs.eu

Anuragini Shirish is a full Professor at Institute Mines-Télécom Business School, France. She has also completed her habilitation à diriger des recherches (HDR) from Université de Strasbourg, France. Her research focuses on studying the humanistic and instrumental impacts of several socio-technical phenomena in the broad areas of digital work, digital innovation and digital society. Her research has been published in international refereed journals including the Journal of Management Information Systems (JMIS), European Journal of Information Systems (EJIS), Information Systems Journal (ISJ), Journal of Association for the Association of Information Systems (JAIS), Communications of the Association of the Information Systems (CAIS) and International Journal of Information and Management (IJIM), among others. She has also presented her work in several premier IS and management conferences including the International Conference on Information Systems (ICIS), the Academy of Management (AOM), Pacific Asia Conference on Information Systems (PACIS), and the Americas Conference on Information Systems (AMCIS), among others. She has been honoured with several awards including the “Outstanding Educator Award” by the Association for Information Systems (AIS) women’s network. She serves as an Associate Editor at the European Journal of Information Systems. A serves as a mentor at Junior Faculty consortium and doctoral consortiums. She was recently recognized as a Distinguished Member Cum Laude by AIS and awarded the Best Paper at JAIS for the year 2023.

Sara Hofmann

University of Agder

sara.hofmann@uia.no

Sara Hofmann is an Associate Professor in Information Systems at the University of Agder (UiA), Norway, and a member of the Centre for Digital Transformation (CeDiT). Her research focuses on the interaction between citizens and public sector organizations, with particular attention to the implications of digitalization for citizens. She is especially interested in how digital transformation can be pursued in a responsible and citizen-centered way. Sara has led several international research projects that explore the boundaries of digitalization in public service delivery and the development of seamless, integrated services. She also heads a strategic collaboration between the Norwegian Labor and Welfare Administration (Nav) and UiA on responsible digitalization. In addition, she serves as President of the Special Interest Group on e-Government (SIG eGOV) within the Association for Information Systems (AIS).

Digital transformation is reshaping how public institutions operate, engage citizens, deliver services and create public value. It encompasses the strategic, organizational, technological, sectoral changes required for public sector innovation through digital technologies. As emerging technologies such as Artificial Intelligence, blockchain, and data platforms become mainstream in government settings, public institutions are reconfiguring their internal processes, relationships with stakeholders, and governance models. They are also introducing measures to sustainably empower digital transformations among sectors and communities. However, digital transformation of governments remains a complex, non-linear process influenced by institutional legacies, political contexts, citizen expectations, sectoral specificities, and ethical considerations.

This track invites IS scholars to explore the multidimensional processes that characterize digital transformation of governments. We seek contributions that address how socio-technical systems evolve in public settings, and how digital innovations are translated into new governance models, citizen interactions, organizational practices or sectoral empowerment.

We welcome empirical, theoretical, and design-oriented contributions that analyze the role of information systems in enabling more responsive, transparent, inclusive, and sustainable government that is empowered by digital innovations as well as paves way for the digital empowerment of its citizens. The track is open to diverse methodological and epistemological approaches. Particular attention is given to research that explores the transformative potential and risks of cutting-edge technologies, such as AI, blockchain, the Internet of Things, and quantum computing, in the public sector context. We also encourage work that explicitly engages with the environmental and social sustainability implications of digital government initiatives.